{
  "task": "email-classification",
  "description": "Classify incoming emails by urgency, category, and route to appropriate department",
  "use_case": "Digital agency receives 200+ emails daily. Manual sorting takes 5-10 hours/week. Automation saves 300+ hours/year.",
  
  "request": {
    "endpoint": "/tasks/email-classification",
    "method": "POST",
    "content_type": "application/json",
    "body": {
      "subject": "Urgent: Website down - Error 500",
      "body": "Our company website has been showing Error 500 for the past 2 hours. This is affecting our online sales. Please help immediately!",
      "sender": "client@example.com",
      "received_at": "2026-01-19T10:30:00Z",
      "categories": [
        "urgent",
        "technical_support",
        "billing",
        "general_inquiry",
        "sales"
      ]
    }
  },
  
  "response": {
    "task_id": "email_20260119_xyz789",
    "status": "completed",
    "classification": {
      "category": "technical_support",
      "urgency": "critical",
      "department": "technical_team",
      "sentiment": "negative",
      "requires_immediate_action": true,
      "estimated_response_time": "30 minutes",
      "tags": [
        "website",
        "error_500",
        "downtime"
      ]
    },
    "confidence": 0.92,
    "processing_time_ms": 850
  },
  
  "routing_action": {
    "assign_to": "technical_team@agency.com",
    "cc": "manager@agency.com",
    "priority": "high",
    "sla_deadline": "2026-01-19T11:00:00Z"
  },
  
  "integration_example": {
    "description": "Auto-route to Slack channel or ticketing system",
    "code": "curl -X POST https://api.example.com/v1/tasks/email-classification \\\n  -H 'Content-Type: application/json' \\\n  -d '{\"subject\":\"...\",\"body\":\"...\"}'"
  },
  
  "sme_benefit": {
    "time_saved_per_email": "2 minutes",
    "daily_emails": 200,
    "annual_savings_hours": 300,
    "cost_savings_eur": 6000
  }
}